Document Capture Services Engineer

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🕒 April 9

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ACDI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

🛍️ eCommerce

📚 Education

🤝 B2B

eCommerce • Education • B2B

ACDI is a technology solutions provider specializing in print management and related services. They offer products such as PaperCut print management software, and various payment and security solutions to help organizations streamline their printing and document management processes. With a strong focus on customer service and support, ACDI aims to enhance operational efficiency and security for businesses across various industries, including education, healthcare, and legal sectors.

📋 Description

• Lead the installation and configuration of Scanshare (Document Capture Solution) and associated workflow solutions • Execute configuration, testing, and validation according to each project’s scope of work (SOW) • Maintain detailed records of all implementations, including environment details and troubleshooting steps • Act as the primary technical contact for customers during the installation phase • Deliver every project with professionalism, accuracy, and accountability

🎯 Requirements

• High School diploma • Preferred Bachelor’s Degree • Minimum of 10+ years of technical support experience, or an equivalent combination of education and experience required • Database administration, network architecture, and systems administration • A+, Network+, Security+, Linux+, DELL HW, HP HW certifications preferred • Microsoft/ITIL certification or equivalent preferred • Must have a basic understanding of Microsoft Office, Workstation Administration (Windows 10,11, Mac, Linux Administration), Remote Desktop support, Online Collaboration Tools • Server Administration (Windows Server, DNS, DHCP, etc.) • Basic Networking and Networking Topology, SQL, XML, MS, JavaScript • Excellent organizational and communication skills

🏖️ Benefits

• Remote work allowance • Employee training programs • Professional development opportunities