Technical Account Manager

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June 6

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AceHack 4.0

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Software • Productivity • SaaS

AceHack 4. 0 is a technology company focused on software application development, particularly specializing in debugging and error handling solutions. It aims to assist businesses in identifying and resolving client-side exceptions to improve user experience and application performance.

11 - 50 employees

Founded 2022

⚡ Productivity

☁️ SaaS

📋 Description

• Customer Relationship Management: Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments. • Build and maintain strong, long-term relationships with key stakeholders. - Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs. • Technical Support and Solutions: Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company's products. • Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed. • Develop and deliver technical training and product demonstrations to customers. • Account Management: Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities. • Proactively identify and address risks to customer success and retention. • Work closely with sales and customer success teams to ensure alignment on account strategies and goals. • Customer Advocacy: Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon. • Collaborate with product management and development teams to influence product roadmaps based on customer feedback and needs. • Project Management: Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction. • Manage project timelines, resources, and budgets, providing regular updates to customers and internal stakeholders. • Continuous Improvement: Stay current with industry trends and best practices to provide innovative solutions to customers. • Continuously seek opportunities to improve customer experience and internal processes. • Technical Expertise: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience. • Strong technical background, with experience in software, cloud services, or IT infrastructure. • Ability to understand complex technical issues and communicate solutions effectively. - Customer-Centric Mindset: Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support. • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers. • Project Management Skills: Proven ability to manage multiple projects and tasks simultaneously, with a strong attention to detail. • Experience with project management tools and methodologies. - Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions. • Ability to handle difficult situations and provide effective solutions under pressure.

🎯 Requirements

• 5+ years experience in enterprise level client-facing work • Strong technical background, with experience in software, cloud services, or IT infrastructure. • Ability to understand complex technical issues and communicate solutions effectively. • Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support. • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers. • Proven ability to manage multiple projects and tasks simultaneously, with a strong attention to detail. • Experience with project management tools and methodologies. • Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions. • Ability to handle difficult situations and provide effective solutions under pressure.

🏖️ Benefits

• Comprehensive health coverage including medical, dental, and vision • Flexible PTO • Annual Professional Development