Product Operations Specialist – Architecture

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November 13

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Acelab

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SaaS • Enterprise • B2B

Acelab is an all-in-one materials platform tailored for architecture, engineering, and construction (AEC) professionals. The platform allows users to research, specify, and manage building materials seamlessly and is trusted by over 12,000 firms. Acelab utilizes an AI-driven, visual search engine to help architects and project teams evaluate building products, optimize for performance, and streamline decision making. It offers tools to generate product comparisons, product schedules, and 3-part specifications, enhancing collaboration among team members. Acelab focuses on sustainability and value engineering solutions. Users can also access resources such as construction details, building science courses, and webinars, making it an invaluable tool for AEC professionals.

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Ensure product quality and drive user-centered improvements • Conduct comprehensive manual testing of new features post-release • Validate that product functionality aligns with architectural workflows and user expectations • Identify edge cases and usability issues that could impact architect productivity • Ensure product updates maintain the integrity of material specification processes • Own and optimize the bug ticketing and tracking process across teams • Track and document data quality issues and errors for the Data team • Prioritize issues based on user impact and business objectives • Coordinate with Engineering, Product, and Data teams on bug resolution and verification • Create and maintain documentation for known issues and workarounds • Drive continuous improvement in our quality processes • Assist with user research to understand material selection pain points • Assist with synthesizing feedback on new features and workflows • Partner with Product Managers to translate insights into actionable improvements • Support usability testing sessions and user interviews • Document user journeys and workflow inefficiencies • Serve as liaison between Product, Engineering, Data, and Customer Experience teams • Communicate technical and data quality issues in terms architects and stakeholders understand • Support Customer Experience with complex product inquiries • Collaborate with Data team to ensure material information accuracy • Contribute to product roadmap discussions with user-centered insights

🎯 Requirements

• Bachelor's or Master's degree in Architecture or related field • 2-5 years of professional experience in architecture firms (preferably commercial) • Hands-on experience with design software (Revit, AutoCAD, BIM platforms, etc.) • Deep understanding of architectural project workflows from concept to construction documentation • Experience with material research, specification, and coordination with manufacturer representatives • Knowledge of how architects evaluate and select building products • Strong analytical mindset with attention to detail • Ability to systematically document and reproduce technical issues • Comfort learning new software tools and platforms quickly • Basic understanding of web applications and software development cycles • Experience with or willingness to learn bug tracking tools (ClickUp) • Excellent written communication for clear bug reports and documentation • Ability to translate between technical and non-technical stakeholders • Strong presentation skills for sharing research findings • Self-motivated with ability to work independently across multiple projects • Strong team player mindset with genuine commitment to product quality • Intellectual curiosity about how architects work and what they need • Patient and thorough approach to testing and problem-solving • Empathetic listener who values user feedback and different perspectives • Proactive in identifying issues before they impact users • Dedicated to improving the daily experience of architects and designers • Experience with sustainable design practices and LEED/WELL standards (preferred) • Familiarity with CSI MasterFormat and specification writing (preferred) • Previous experience in software testing, QA, or user research (preferred) • Interest in construction technology and digital transformation of AECO industry (preferred)

🏖️ Benefits

• Fully Remote Team - We're working in every U.S. timezone, so wherever you are, you're part of the team • Unlimited PTO - Sick days, bank holidays, and the flexibility to recharge included • Home Office and Wellness Stipend - Deck out your workspace with our investment in your comfort, because great work starts with a great environment • FSA, HSA, and Health Plans - Medical, dental, vision, short-term/long-term disability plans, plus options for supplementary insurance • 401(k) Plans - Prep for retirement with automated 401(k) contribution • Growth and Ownership - We're growing fast and building together, so you can own your work, lead with vision, and enjoy the rewards of making a real impact