Senior Customer Success Manager

🕒 May 21

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ACI Worldwide

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

ACI Worldwide, an original innovator in global payments technology, delivers transformative software solutions that power intelligent payments orchestration in real time so banks, billers, and merchants can drive growth, while continuously modernizing their payment infrastructures, simply and securely. With nearly 50 years of trusted payments expertise, we combine our global footprint with a local presence to offer enhanced payment experiences to stay ahead of constantly changing payment challenges and opportunities.

📋 Description

• Responsible for growing revenue for a book of business that includes multiple strategic accounts and/or • Demonstrates consistent growth/predictability in assigned book of business • Drive success for ACI customers with fast, simple, and secure payments, from around the world. • Consult customers on their journey to optimize their payments program through • adoption/renewal/expansion of ACI solutions. • Communicate/negotiate commercial and high-level technical interactions to deliver positive outcomes. • Understand customers' business challenges and industry trends to consult on how ACI can support their • objectives and influence their roadmap. • Serve as a trusted advisor to customers establishing, maturing, and executing their payment strategies. • Function as a customer's single point of contact with ACI, while coordinating/collaborating within ACI • teams to deliver on customer commitments and experience.

🎯 Requirements

• BS/BA degree and 8+ years of related experience. • Experience in payments required; experience in merchant vertical preferred • Successfully integrated with and is proficient presenting at C-Suite/ Board level. • Ability to present and facilitate discussions with payments decision makers and working teams • Ability to negotiate complex, high value contracts, including renewals • Experience resolving complex scenarios, requiring alignment of internal and external stakeholders to enable customers to succeed and grow their assigned book of business • Self-directed planning & interactions with some direction on complex issues

🏖️ Benefits

• Opportunities for growth • Career development • Competitive compensation and benefits package • Innovative and collaborative work environment