Banking Operations Associate

Job not on LinkedIn

November 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $65k - $68.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🦅 H1B Visa Sponsor

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Acorns

WebsiteLinkedInAll Job Openings

Fintech • B2C

Acorns is a financial technology company that helps individuals save and invest their money through a variety of automated features. By using spare change from everyday purchases, Acorns offers a seamless way to start investing with its Round-Ups® feature and expert-built diversified portfolios. The company also provides additional services such as Acorns Later for retirement savings and Acorns Early for children's investment accounts. Acorns offers a smart money app with easy-to-use features designed to grow money skills among users, including a Bitcoin-linked ETF for cautious cryptocurrency exposure and ESG portfolios for sustainable investing. While Acorns is not a bank, it partners with financial institutions to offer Visa™ debit cards as part of their comprehensive financial service offerings.

201 - 500 employees

Founded 2012

💳 Fintech

👥 B2C

📋 Description

• You will be responsible for the precise execution of back-office functions and elevated customer support, ensuring trust and efficiency in all banking processes. • Respond to and resolve escalated banking-related customer contacts via email, maintaining a positive and professional attitude. • Identify, track, and record customer complaints for internal review. • Meet or exceed service level agreement (SLA) and customer experience goals for all inquiries. • Serve as a subject matter expert on our core processing administrative platform. • Perform daily back-office tasks, including managing the card ordering process, reissuing debit cards, and reviewing expedited shipment requests. • Process and resolve complex account issues, such as deceased customer accounts and issuing checks for closed accounts. • Approve and verify new Checking accounts that require manual Know Your Customer (KYC) document review. • Address and fulfill specific requests from our bank partners.

🎯 Requirements

• 2 - 3 years+ of experience in banking, financial services, or operations, with a focus on back-office functions. • Strong knowledge of the fundamentals of KYC, banking onboarding, and payment processing. • Exceptional attention to detail and the proven ability to consistently execute assigned tasks effectively with a high degree of excellence. • Strong work ethic and a proactive approach, capable of managing multiple priorities and adapting to change within a fast-paced business environment. • Strong problem-solving skills, with the ability to diagnose issues, identify customer needs, and provide thoughtful solutions. • Excellent written and verbal communication skills, and the ability to build rapport and demonstrate a high degree of professionalism. • A customer focus and a genuine passion for addressing complex queries and solving issues. • Hunger to deliver game-changing products. • Exceptional drive and precision in delivery. • A belief that your work is tied to your life's mission. • Optimistic about the potential of societal change.

🏖️ Benefits

• Competitive salary and stock options. • A comprehensive benefits package for you and your family. • Flexible work location, hours, and paid time off. • 401(k) matching. • Monthly Acorns account contribution & GoHenry account for your family. • Mindfulness and Financial Wellness resources, Headspace and Addition Wealth. • Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone’s online training platform). • Roots Leadership Program for Emerging Leaders. • Community week, onsite gatherings, and various virtual events. • Talented and motivated team members who care deeply about one another, our mission, and our customers. • The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.