Business Operations Analyst

Job not on LinkedIn

🔥 17 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

🚫👨‍🎓 No degree required

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Acosta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

🤝 B2B

🛍️ eCommerce

🛒 Retail

💰 Venture Round on 2003-01

B2B • eCommerce • Retail

Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape.

📋 Description

• Provide CRM support to users across all levels of the organization. • Assist with: • - Call Entry • - Account Maintenance • - Opportunity Management • - Objective Management • - Dashboard and metric review • Manage and resolve CRM Help Desk tickets in a timely manner. • Deliver user training and develop, update, and maintain training materials. • Administer Salesforce user accounts, profiles, roles, and permission sets. • Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules. • Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience. • Generate ad hoc and recurring reports to support business needs. • Develop and maintain Salesforce reports and dashboards. • Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution. • Ensure the accuracy, integrity, and overall quality of CRM data. • Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records.

🎯 Requirements

• High School Diploma/GED • Associate Degree • 2–4 years of hands-on Salesforce Administrator experience in a production environment • Salesforce Certified Administrator preferred (or equivalent experience) • Experience supporting sales teams, reporting, automation, and data integrity initiatives • Experience providing Salesforce user support and resolving day-to-day system issues • Ability to plan, prioritize and execute projects within deadlines • High proficiency in Microsoft Excel • Proficient in Microsoft Teams, Outlook, Word, and PowerPoint • Working knowledge of Power BI, including dashboarding and reporting, preferred • Excellent written and interpersonal communication skills • Ability to work with cross-functional teams, including developers, to implement solutions • Excellent analytic and problem-solving skills • Industry experience within food brokerage, food manufacturing, or food distribution preferred