Acowale
SaaS • Artificial Intelligence • B2B
Acowale is a technology company building a unified digital ecosystem that combines an AI-powered operating system for businesses and a consumer super app for smart living. It offers a SaaS platform (Acodash) with integrated business tools—accounting, inventory, POS, CRM, marketing, HRM, analytics—and acozap, a consumer-facing app for shopping, booking, chat, and payments. Acowale leverages multiple AI assistants and swarm intelligence to automate workflows, help merchants scale, and connect people and businesses through one platform.
Customer Support Executive
October 30
Acowale
SaaS • Artificial Intelligence • B2B
Acowale is a technology company building a unified digital ecosystem that combines an AI-powered operating system for businesses and a consumer super app for smart living. It offers a SaaS platform (Acodash) with integrated business tools—accounting, inventory, POS, CRM, marketing, HRM, analytics—and acozap, a consumer-facing app for shopping, booking, chat, and payments. Acowale leverages multiple AI assistants and swarm intelligence to automate workflows, help merchants scale, and connect people and businesses through one platform.
📋 Description
• Be the first point of contact for customer queries via email, chat, and calls. • Understand customer issues and provide accurate solutions. • Document common problems and solutions to improve internal knowledge base. • Collaborate with product, technical, and marketing teams for complex issues. • Maintain high standards of customer satisfaction. • Identify trends in customer issues and suggest process or product improvements.
🎯 Requirements
• Strong communication skills — written and verbal. • Empathy, patience, and problem-solving mindset. • Basic understanding of product or software troubleshooting. • Team player with a customer-first attitude.
🏖️ Benefits
• Directly impact customer happiness and experience • Exposure to product, tech, and operations teams • Grow your skills in communication, problem-solving, and customer success • Work in a fast-paced, collaborative environment
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