Partner Operations – AI Automation Manager

🔥 12 hours ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acquia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Secondary Market on 2018-08

Consulting • Healthcare • Marketing

Acquia is a company that provides the Acquia Digital Experience Platform (DXP), which is built on the industry-leading Drupal open-source CMS. The platform is designed to help organizations manage their digital presence more effectively, with a suite of tools that include content management, SEO optimization, customer data management, and more. Acquia offers solutions for various industries, such as healthcare, government, and retail, to enhance their digital customer journeys. The platform integrates with over 80 tools, facilitating collaborative content creation and optimized delivery. Acquia is recognized as a leader in digital experience platforms and is committed to accessibility and customer success.

📋 Description

• Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end • Own partner operations process mapping, lead process improvement projects, and measure impact against efficiency and margin targets • Identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data • Own the end-to-end partner journey, optimize tools, and improve partner satisfaction and engagement • Design, build, and deploy AI agents and automated workflows across partner operations • Apply AI tooling, including Claude, Gemini, and automation platforms, to operational tasks • Implement AI and automation frameworks across OEM operations, Partner Journey, and the Partner Portal • Apply AI grounding, prompt design, and output validation • Maintain, configure, and optimize Salesforce, Jira, Partner Portal, Crossbeam, and related systems • Contribute to tool selection, deployment, and upkeep, including Partner Portal rebuild evaluation • Build Salesforce and Jira reports and dashboards, manage workflow logic, and reconcile cross-system data • Pull, clean, and analyze data to support partner program decisions • Lead planning and execution for the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements • Own project scopes, timelines, and accountability tracking across cross-functional stakeholders • Partner with Channel, Salesforce, and Engineering teams to articulate needs, requirements, and solutions • Serve as primary contact for partner operations tools, managing requests and partner-facing communications • Foster a collaborative, knowledge-sharing culture

🎯 Requirements

• Hands-on experience building and deploying AI agents or automated workflows • Deep working knowledge of Salesforce: reports, dashboards, workflow rules, data objects, and cross-system reconciliation • Strong organizational and time management skills • Desire and interest in working in a high-volume office atmosphere • Ability to multitask and quickly shift focus • Ability to navigate unstructured data, define new processes, and adapt to shifting business priorities in ambiguous, fast-paced environments • Ability to complete multi-step tasks with a high level of accuracy • Excellent teamwork, interpersonal, communication, and customer service skills • Strong work ethic • 5+ years working in Business systems management, Sales operations, Process Improvement, or Partner Management • Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination • Familiarity with Drupal or Drupal PaaS is a strong plus • Strong analytical and problem-solving skills • Strong working knowledge of Google Suite • Strong working knowledge of Salesforce • Experience with process improvement initiatives • Experience with enterprise BI/reporting software such as Domo is a plus