Acronis
Cybersecurity • SaaS • B2B
Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.
Cloud Priority Support Engineer
October 26
Acronis
Cybersecurity • SaaS • B2B
Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.
📋 Description
• Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments • Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment • Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). • Maintain deep knowledge of Company operations to support client requests effectively • Interact with various departments to analyze and resolve problems • Provide technical advice to junior staff members and review technical results, evaluations and analyses. • Provide for the development of junior staff within the work group through mentoring and technical guidance • Develop documentation regarding installation, upgrades, support, and compatibility issues
🎯 Requirements
• Fluent English (both verbal and written, Upper Intermediate as minimum). Additional language is a plus. • Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency in deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers • Windows Server experience (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer) • Business applications experience (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers) • Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues • Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues • Would be considered plus if you have: 2+ years of work experience in an applicable industry and role • Linux experience • Awareness of Virtualization
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Professional development opportunities
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