Professional Services Specialist, French

🔥 12 hours ago

🌐 Egypt, Morocco – Remote

🇪🇬 Egypt – Remote 🇲🇦 Morocco – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ French

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acronis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.

📋 Description

• Serve as the single point of contact for Acronis partners and end customers • Develop responses to RFIs and RFPs, and technical and commercial proposals • Develop PSAs and SOWs with Sales and Legal teams • Create and manage project plans for implementation, consulting, and integration projects • Work with Datacenter Operations, R&D, Support, and other departments to resolve technical roadblocks • Maintain functional and technical knowledge of the Acronis product line and provide customer consultations • Review implementation and integration plans and recommend best practices • Present new product functionality and engage customers in evaluating product releases • Track customer run rates and develop remediation plans for negative dynamics • Prioritize and track customer incidents and feature requests across internal departments • Regularly update customers on support cases, incidents, and feature requests • Manage escalations and develop internal and customer-facing executive summaries and root cause analysis reports • Provide customer-requirement feedback to Product Management • Conduct quarterly review meetings covering run rates, key projects, and planned activities • Manage internal organizational development projects and ensure consistent execution and reporting • Drive initiatives that improve stability, partner/customer satisfaction, and Monthly Recurring Revenue goals

🎯 Requirements

• 3+ years in a Project Manager or Technical Account Manager role in a software or systems integration company • 3+ years of hands-on technical experience with SaaS, IaaS, storage, hypervisors, backup, disaster recovery, and RestAPI • IP network design/administration experience • Datacenter/infrastructure design/operations experience • Database administration experience • Server administration experience • Dashboards/reports experience • Python scripting (advantage) • Excellent communication, interpersonal, and presentation skills • Excellent business analysis, project, risk, and relationship management skills • Ability to interact and communicate with multiple stakeholders, including C-level • Fluent written and spoken French and English • Resume and application must be submitted in English

🏖️ Benefits

• Occasional international travel required • Participation in a global, high-growth, fast-paced work environment • Equal opportunity employment • Employment offers contingent upon successful completion of applicable criminal, education and identity background checks