Acronis
Cybersecurity • SaaS • B2B
Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.
Support Specialist – Spanish
October 26
🗣️🇫🇷 French Required
🗣️🇪🇸 Spanish Required
Acronis
Cybersecurity • SaaS • B2B
Acronis is a cyber protection company that provides integrated backup, disaster recovery, and cybersecurity solutions delivered as cloud-native and on-premises software. It offers endpoint protection (EDR/XDR), anti-malware, email and Microsoft 365 protection, RMM and PSA tools, and MSP-focused multi-tenant management to enable service providers and businesses to detect, respond, and recover from cyberthreats. Acronis operates globally with compliant data centers, certifications, and a platform designed to consolidate backup, security, and IT management into a single solution.
📋 Description
• Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients • Provide timely & accurate status updates to customers and relevant internal stakeholders • Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation • Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system • Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions
🎯 Requirements
• Fluent in French and Spanish (both verbal and written, Upper Intermediate as minimum) • Ability to analyze technical issues • Ability to convey technical information effectively • Excellent analytical skills • Exceptional customer service approach • Prior Call Center experience in a customer/technical support setting (preferably in Hosting tech support or Managed Service Provider business)
🏖️ Benefits
• Health insurance • Flexible work arrangements • Paid time off
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