Platform Support Engineer

Job not on LinkedIn

August 4

Apply Now

Receive Emails with Similar Jobs

Actian

WebsiteLinkedInAll Job Openings

SaaS • Data Management • Enterprise

Actian is a company that offers data management and analytics platforms, enabling businesses to make confident, data-driven decisions. Their products include a cloud-native SaaS solution and a comprehensive data platform with capabilities in data management, integration, quality, analytics, and app modernization. Actian's technology supports flexible deployment options across on-premises, cloud, and hybrid environments. Their database solutions include NoSQL, RDBMS, and other database management systems ideal for diverse applications. Actian collaborates with major cloud platforms like Google Cloud, AWS, and Microsoft Azure, providing solutions across various industries such as financial services, healthcare, and retail. The company aims to empower organizations by simplifying how data is connected, managed, and analyzed, offering reliable, scalable, and high-performance solutions.

201 - 500 employees

Founded 1980

☁️ SaaS

🏢 Enterprise

📋 Description

• Our Vision is to be the Most Trusted, Flexible and Easy to Use Hybrid Cloud Data Platform. • Actian is transforming industries by empowering companies to accelerate application modernization and simplify the Cloud journey. • Our customers use the Actian Data Platform to unify their siloed data, explore and securely exchange data to run a variety of analytic workloads that provide real time business insights at a fraction of the cost. • We have 24 of the Fortune 100 companies using Actian technology in some of the most mission critical applications that impact your daily life. • We are looking for an Actian Platform Support Engineer to provide prompt, courteous and in-depth service and support to our Data Platform, Data Intelligence Platform, and Data Observability Platform customers and partners. • We are looking for you to provide top-of-the-line customer service by demonstrating a high level of service aptitude, product knowledge and customer responsiveness. • You will thrive in an environment that expects you to take initiative, find solutions and demonstrate your high level of expertise each day.

🎯 Requirements

• Strong proven troubleshooting and customer service skills with 3-5 years of technical support experience as a Support Engineer, supporting mission critical software. • Strong customer communication skills; must be proficient in English (written and verbal) to be able to communicate comfortably with customers globally • Strong customer service mindset, including attitude, ethics, and approach • Excellent analytic, debugging and proven troubleshooting skills • Can quickly grasp and self-learn new technologies • Ability to work with minimum supervision and under own initiative – self-motivated • Experience with Cloud platform technologies; AWS, Azure or Google ecosystems • Knowledge of Data Discovery and Data Catalog tools such as Zeenea, Collibra, Alation or others and understanding of Data Governance • Knowledge of Data Observability and Data Quality tools (e.g., Monte Carlo, Databand, Bigeye) • Database Administration: experience and administration skills with the following database types: • Relational technologies such as: Ingres, Vector, Oracle, DB2, MS SQL, PostgreSQL • Analytics technologies such as: Snowflake, Teradata, Vertica, Neteeza • Operating Systems Management experience on the following primary operating Systems; MS Windows and Linux. • Programming Language experience and the ability to write code for small test cases, for REST and GraphQL APIs • Experience troubleshooting connectivity issues using a variety of technologies, i.e. ODBC, JDBC, Spark, JSON, etc. • Experience in BI/ETL technologies; Tableau, PowerBI, Looker, Qlik, etc. • Understanding of Data Governance fundamentals and concepts • Understanding of Data Warehousing fundamentals and concepts • Experience with Salesforce and Jira a plus