ActioNet, Inc.
Artificial Intelligence • Cybersecurity • Cloud Solutions
ActioNet, Inc. is a leading provider of IT services, specializing in artificial intelligence, agile software development, cybersecurity, cloud solutions, and managed services. The company empowers agencies and businesses to automate processes, enhance cybersecurity, and transform their IT infrastructure to meet modern needs. With a strong focus on innovation, ActioNet offers end-to-end managed services and solutions tailored to advancing America’s critical missions in health, well-being, and security.
Helpdesk Manager
Job not on LinkedIn
10 hours ago
ActioNet, Inc.
Artificial Intelligence • Cybersecurity • Cloud Solutions
ActioNet, Inc. is a leading provider of IT services, specializing in artificial intelligence, agile software development, cybersecurity, cloud solutions, and managed services. The company empowers agencies and businesses to automate processes, enhance cybersecurity, and transform their IT infrastructure to meet modern needs. With a strong focus on innovation, ActioNet offers end-to-end managed services and solutions tailored to advancing America’s critical missions in health, well-being, and security.
📋 Description
• Manage daily helpdesk operations and shift coverage. • Oversee incident response, escalation, and resolution. • Ensure compliance with agency service procedures and documentation. • Coordinate with infrastructure and application teams. • Monitor performance metrics and reporting.
🎯 Requirements
• Bachelor’s degree or equivalent experience. • 5+ years managing IT helpdesk or operations teams. • Experience with Windows, Linux, and IBM zSeries environments. • Familiarity with ITIL practices.
🏖️ Benefits
• Medical Insurance • Vision Insurance • Dental Insurance • Life and AD&D Insurance • 401(k) Savings Plan • Education and Professional Training • Flexible Spending Accounts (FSA) • Employee Referral and Merit Recognition Programs • Employee Assistance and Identity Theft Protection • Paid Holidays: 11 per year • Paid Time Off (PTO) • Disability Insurance
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