Product Support Engineer

🔥 12 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $130k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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AcuityMD

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

AcuityMD is a commercial platform specifically designed for the medical technology (MedTech) industry. This platform is utilized by thousands of sales and marketing professionals to identify target markets, uncover top opportunities, and enhance their business growth. It facilitates the sales process by providing insights into physicians’ clinical practices and competitor relationships, which helps in creating personalized sales approaches. AcuityMD is tailored to meet the unique requirements of the MedTech industry, offering intuitive workflows, seamless integrations, and industry data to streamline sales and marketing efforts. It enables teams to stay ahead of market trends by providing dynamic insights and tools to personalize engagements, track market penetration, and forecast opportunities accurately.

📋 Description

• Support our commercial teams so our customers are successful by answering the toughest data questions internally around what datasets mean, and the nuanced limitations of how to use them. • Collaborate closely with our engineering team to build our AI data context layer with evals. This requires deep understanding of the data and great technical writing skills. This role should help drive what our eval designs even are to measure agent quality. • Help drive what tooling we need to build in our data products to support data explainability.

🎯 Requirements

• 4+ years working in healthcare data products • 2+ year in roles that had customer facing interactions • You have some familiarity with SQL or are willing to learn (must be adept in excel analyses if no SQL familiarity) • Technical writing experience - you have experience putting complex concepts into easy written explanations for non technical stakeholders. • Nice to have: experience in product or collaborating with teams that build the product • Nice to have: AI evals background and experience establishing agentic quality frameworks. • You pay strong attention to detail, communicate clearly and concisely, can reason through use cases, and tell stories using data. • You have a bias towards action

🏖️ Benefits

• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.