Customer Success Manager

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ad Astra

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

💼 Consulting

📦 Logistics

📚 Education

Consulting • Logistics • Education

Ad Astra is an AI-powered academic scheduling and planning software company that provides end-to-end scheduling solutions for colleges and universities. It helps institutions optimize course schedules, classroom and event assignments, faculty capacity, and registration monitoring to boost student completion rates, operational efficiency, and financial sustainability through predictive analytics, real-time integrations with student information systems, and consulting services.

📋 Description

• Own post-award onboarding and delivery kickoff for new government contracts • Manage contract performance, including SLAs, reporting deliverables, invoicing accuracy, and utilization reviews • Own option years and recompetes for the assigned account portfolio • Support new task orders, added languages and modalities, BPA usage growth, and sister-agency referrals • Lead quarterly and contract-cadence business reviews • Personally own escalations through resolution with transparent client communication • Maintain audit and compliance readiness in partnership with the Compliance function • Capture voice-of-customer feedback for the AdAstraConnect product roadmap • Monitor account health, prepare reports, and assess renewal risks using phased AI-assisted tooling • Human-review all materials and communications touching federal clients

🎯 Requirements

• 3+ years in customer success, account management, contract management, or program-facing roles serving government clients • Direct ownership of retention outcomes, including option years, renewals, or recompetes • Working knowledge of periods of performance, option years, task orders, BPAs, IDIQs, contracting officers, and program offices • Familiarity with compliance-driven service delivery • Ability to pass client-required background checks • Working fluency in HubSpot or comparable CRM use • Comfort building workflows around AI-assisted tooling • Judgment to ensure government-client communications receive human review • Evidence of self-managed remote work • Language services background is welcome but not required • Experience with language access obligations under Title VI and Section 1557 is a strong plus • Court, K-12, or federal agency experience is a plus

🏖️ Benefits

• Three weeks of paid time off • Commission in addition to base salary • Compensation benchmarked to country of residence • Fully remote work with real autonomy