Customer Solutions Consultant II

September 30

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Ada

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SaaS • Artificial Intelligence

Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.

201 - 500 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Provide technical and subject matter expertise to customers and prospects throughout their lifecycle with Ada. • Collaborate with Sales to close new business and support pre-sales quarterly revenue goals. • Lead discovery sessions to uncover requirements, challenges, and opportunities. • Utilize knowledge of APIs and SaaS platforms to address technical questions and provide solutions. • Deliver concise, value-based presentations, product demos, technical assessments, and roadmaps to all levels including C-suite. • Build custom product demonstrations and sandboxes showcasing Ada’s Automation-First strategy. • Scope and design integrations into customers' existing technology stack. • Support customers through implementation and going live with the product. • Retain and expand existing client accounts via quarterly business reviews and identifying upsell opportunities. • Drive adoption and utilization of the platform focused on increasing automated resolutions. • Collaborate with Product Management, Engineering, and Marketing to provide feedback and improve Ada’s products and marketing.

🎯 Requirements

• 2+ years of strategy/management/technology consulting and/or pre-sales engineering experience. • Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.). • Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences. • Strong relationship building skills; experience building relationships with VP level stakeholders considered an asset. • Technically and analytically curious; demonstrated ability to be a perpetual learner. • Reliable and resilient team player with a start-up mentality able to deliver on commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment. • Generative AI implementation experience considered a strong asset.

🏖️ Benefits

• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. • Benefits and Perks apply to full-time, permanent employees.