Customer Solutions Consultant II

September 17

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Ada

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SaaS • Artificial Intelligence

Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.

201 - 500 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses. • Utilize your knowledge of APIs and SaaS platforms to address technical questions and provide solutions. • Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO). • Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy. • Scope and design integrations into customers' existing technology stack. • Support pre-sales meeting quarterly revenue goals through closing new business. • Support customers through their implementation and going live with our product. • Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities. • Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers. • Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing.

🎯 Requirements

• 3+ years of strategy/management/technology consulting and/or pre-sales engineering experience. • Fluent in both English and French. Spanish language skills are considered an asset. • Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Hubspot, etc.) • Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences. • Strong relationship building skills as you will be required to maintain and develop technical champions across the table. Experience building relationships with VP level stakeholders will be considered an asset. • Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo. • Reliable and resilient team player with a start-up mentality able to deliver on your commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment. • Generative AI implementation experience will be considered a strong asset.

🏖️ Benefits

• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.