Ada
SaaS • Artificial Intelligence
Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.
Technical Support Advisor
September 24
Ada
SaaS • Artificial Intelligence
Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.
📋 Description
• Triage, troubleshoot, localize and escalate complex client support issues to the Technical Support Engineering teams within agreed-upon SLAs • Deliver exceptional customer service experience and technical support to clients • Support non-engineering teams in using, debugging, and understanding the Ada platform • Maintain and improve internal product documentation for the client support team • Become an Ada product expert and derive structured feature requirements and bug reports from abstract stakeholder information • Ensure service requests and backlogs are managed and kept up to date
🎯 Requirements
• Proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada’s own product/platform. • Experience using Postman or CURL • Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce) • Working knowledge of Application Programming Interfaces (APIs) • Excellent backlog management skills, ensuring service requests are kept up to date • Analytical and methodical approach to problem-solving and troubleshooting technical issues • Ability to manage competing priorities transparently • Ability to explain complex concepts effectively to different audiences and adjust communication style accordingly
🏖️ Benefits
• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
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