Call Center Customer Service Specialist

Job not on LinkedIn

🔥 12 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AdNet/AccountNet Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1990

🎯 Recruiter

🏛️ Government

🤝 B2B

Recruitment • Government • B2B

AdNet/AccountNet Inc. is an 8(a), WOSB, LGBTE and WBE-owned human capital management and staffing firm founded in 1990 and based in Baltimore, MD. The company provides government and commercial staffing, executive search, placement of consultants and contractors, and talent-acquisition services for remote and onsite roles. AdNet emphasizes people, adaptable processes, and successful placements (its “P3” formula), and also engages in community outreach, podcasts, and scholarship initiatives.

📋 Description

• Supporting a live call queue during scheduled project hours. • Using company-provided equipment to access multiple systems and tools. • Handling back-to-back inbound calls involving complex fraud-related situations. • Following documented procedures to ensure accurate and consistent call handling. • Multi-tasking while on calls to collaborate with multiple levels of support to resolve callers’ concerns (Tier 2, Tier 3). • Managing emotionally challenging interactions while maintaining professionalism. • Communicating effectively in a fast-paced virtual environment.

🎯 Requirements

• Minimum of 1 year relevant customer support experience, handling complex situations, preferably involving various types of fraud. • Strong technical ability to navigate computer systems and efficiently access customer information. • High school diploma or equivalent (college degree or some college coursework preferred). • Ability to successfully pass a background check. • Strong communication skills for interacting with customers, team members, and leadership. • Ability to work Monday-Friday 10:00 AM -6:00 PM EST (no weekends currently required). • Professionalism, empathy, patience, respect, and a strong team-oriented mindset.