Senior Customer Success Manager

Job not on LinkedIn

5 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote ⛰️ Colorado – Remote ⛷️ Utah – Remote

💵 $135.2k - $234.2k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Adobe

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Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

10,000+ employees

Founded 1982

📋 Description

• Accountable for Customer’s overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization • Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels • Network within accounts in order to achieve successful execution of client's strategy and roadmap • Deliver exceptional customer experiences with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals • Drive adoption of Adobe products – using data to provide insights and progress from baseline through the maturity curve • Champion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturity • Identify Customer risk, and collaborate with the extended Adobe team to build and activate 'get well' plans • Be the voice of the customer internally at Adobe – sharing strategic use-cases, process improvements, and asks back into the internal ecosystem • Contribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach

🎯 Requirements

• Must be a US citizen • Bachelor’s Degree and/or relevant work experience • 10+ years of Customer Success experience in SaaS, Digital Experience • Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value • Strong communication and interpersonal skills, with the ability to effectively mediate conflict and cultivate joint partnership • Strong consulting skills • Ability to prioritize, multi-task, and perform in a fast-paced environment • Exceptional organizational, presentation, and communication skills, both verbal and written • Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys • Skilled at Program Management within large organizations, helping to inspire change across groups by engaging key partners • Effective at leading executive C-level discussions and presentations • Flexibility to travel (approx. 30%)

🏖️ Benefits

• Meaningful benefits • Health insurance • Flexible work arrangements • Professional development opportunities