Senior Manager, Outbound ICX

Job not on LinkedIn

October 1

Apply Now

Receive Emails with Similar Jobs

Adobe

WebsiteLinkedInAll Job Openings

Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

10,000+ employees

Founded 1982

📋 Description

• Administer/design inside/tele sales representatives’ sales incentive plan for North American segment • Train, mentor, coach, and supervise inside/tele sales staff • Prioritize and allocate resources and work with field sales to provide field support • Develop channel partnerships and market development; set targets and ensure revenue generation • Lead strategic initiatives to enable Digital Sales team to exceed sales goals and KPIs across North America • Responsible for Adobe Digital Media portfolio performance • Develop sales strategy, pilot pitches, and reduce customer cancellations • Build product knowledge of Adobe features, benefits, pricing, and services and coach team on customer needs • Partner with Marketing, Sales Operations, Business Units, and Corporate Retention to source and execute campaigns • Analyze business goals, customer and agent data, and daily reports to identify continuous improvement areas • Provide feedback loop with worldwide stakeholders on execution and pilot/test campaigns • Partner with Employee Experience on recruiting strategy, training and development, counseling, performance reviews, and compensation planning • Develop key performance metrics and dashboards to focus sales on performance drivers • Manage sales pipeline, forecasting, and prepare ICX sales performance reports • Develop and improve lead qualification criteria and implement action plans when goals/SLAs are not met • Implement and review policies, business metrics, productivity and operating structure; provide weekly reporting on leads, conversions, opportunities, and campaign effectiveness • Track daily, weekly, and monthly activity and productivity metrics and turn data into insights to solve business problems

🎯 Requirements

• Postgraduate with over 10 years of experience in Field Sales and/or Digital Sales • Proven ability to effectively manage people, hire and train, coach new sales team members • Demonstrated success defining, refining and implementing sales processes, procedures and policies • Advanced knowledge of Sales Operations and technology used in Digital sales • Thought leadership on Sales, Customer Success and Subscription management • Experience managing remote/virtual teams and motivating staff with high EQ • Ability to compile sophisticated and creative analysis of complex data and translate results into actionable deliverables • Willingness to work across shifts • Working closely with North American customers in EDT/EST time zone