Technical Support Engineer

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Understand customer workflows and position the right Adobe Video solutions to maximize value and adoption. • Identify upselling opportunities (e.g., feature upgrades, plan optimizations, or new product recommendations) based on customer needs and usage trends. • Communicate product benefits clearly to influence buying decisions and drive long-term customer retention. • Guide customers through video workflows, best practices, and new feature enhancements to ensure platform stickiness. • Deliver a high-quality first-contact experience by resolving technical and non-technical customer issues across voice and chat. • Troubleshoot across Windows and Mac systems to support Video products efficiently. • Collaborate with product teams by reporting top issues, product gaps, and customer pain points. • Provide accurate documentation of all interactions to maintain seamless customer history. • Demonstrate accountability by following through on cases and ensuring timely resolution. • Interpret customer sentiment and turn challenging interactions into positive outcomes. • Educate customers on best workflows, integrations, and value-driven use cases. • Analyze customer insights, usage metrics, and case patterns to derive actionable insights.

🎯 Requirements

• Experienced & must be a Graduate (full time) • Cultural awareness - conversational English • Excellent spoken and written communication skills, with the ability to simplify complex video workflows for customers. • Strong customer-handling abilities with high patience, empathy, and relationship-building skills. • Solid understanding of Windows/Mac environments and basic troubleshooting to support Video tools. • Familiarity with Adobe Video products such as Premiere Pro, After Effects, Audition, Media Encoder, or Frame.io (expertise in at least one is a plus). • Ability to identify customer use cases and recommend the right features, workflows, or upgrades. • Experience working cross-functionally with support, sales & product teams. • Capability to interpret customer insights to influence adoption and business outcomes. • Strong time management skills, with the ability to balance a diverse workload and meet performance KPIs. • Awareness of global communication styles, accents, and cultural nuances.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options