Cloud Services Support Analyst

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🕒 July 1

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Advanced Solutions International, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1991

☁️ SaaS

🤝 B2B

📚 Education

🔥 Funding within the last year

💰 Private Equity Round - Advanced Solutions International on 2025-10

SaaS • B2B • Education

Advanced Solutions International, Inc. is a software company that provides a suite of solutions for associations and non-profit organizations, centered on its iMIS engagement management system. ASI offers products including iMIS, TopClass Learning Management, OpenWater application & review, Clowder mobile engagement, SpaceMaster advertising management, and other integration and data-management tools; it markets these as a combined platform (iMIS Power Suite) to help non-profits manage members, learning, events, and data. The company runs partner programs, demo events, and conferences aimed at the association/non-profit market and emphasizes SaaS delivery, integrations, and client support.

📋 Description

• Supporting/administering/maintaining all Hosting customer systems as appropriate (Microsoft Azure) • Supporting/administering/maintaining all Hosting customer backup/restore processes • Supporting/administering/maintaining Hosting infrastructure monitoring systems • Supporting/administering/maintaining all system security related issues • Maintaining iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary • Azure Automation • User account administration for all Hosting customers • Azure SQL database management/administration activities for Hosting customers as necessary • SQL Managed Instance management/administration activities for Hosting customers as necessary • SQL Server database management/administration activities for Hosting customers as necessary • Upgrading iMIS implementation to latest release as necessary • Supporting ASI initiatives as necessary/required • Administering Hosting Issues Management queue as necessary • Participating in quarterly Departmental and Corporate BSC reviews • Managing attainment of personal BSC initiatives • Completing yearly professional development initiatives • Mentoring team members as necessary • Addressing Hosting Issues Management queue items in a timely fashion and close as required • Participating in Hosting On Call program • Performing other duties as assigned by Manager, Hosting Operations, Global Director of Technical Support or Senior Management

🎯 Requirements

• 3-5 years of IT/Cloud experience delivering and supporting technology solutions • Microsoft Azure Administration • iMIS systems management experience • Good oral, written, analytical, and people skills • Ability to work independently in a fast-paced technology environment • Azure SQL administration skills • Azure Automation • Zendesk Ticketing system • Understanding of ASP .NET and related technologies • Understanding of IIS technologies • Understanding of virtualization technologies • Strong Microsoft operating system and applications knowledge • Basic iMIS knowledge • Some after hours and weekend work is required to support product upgrades and on call Hosting support.

🏖️ Benefits

• Generous Paid Time Off • Optional Private Medical Insurance • Wellness Benefits • Retirement Pension Plan • Opportunities for Professional Growth and Development • Volunteer Time Off • Study Leave • Flexible remote working