Record Retrieval, Contact Center Representative

October 28

Apply Now

Receive Emails with Similar Jobs

Advantmed

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS

Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery.

1001 - 5000 employees

Founded 2005

⚕️ Healthcare Insurance

☁️ SaaS

💰 Venture Round on 2016-12

📋 Description

• Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence. • Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. • Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication. • Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required. • Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach. • Working Hours: Candidates should be available to work 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business needs, assigned upon completing training. • Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity. • Call Volume Management: Handle a volume of 60-80 outgoing calls per day effectively.

🎯 Requirements

• Experience: Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills. • Communication Skills: Excellent communication skills to engage effectively with healthcare providers. • Relationship Building: Ability to build and maintain positive relationships with healthcare professionals. • Training Availability: Availability to be on video during the training period. • Attendance and Punctuality: Consistent attendance and punctuality are crucial for performing the role efficiently. • Power Backup: Ensure a reliable power backup to avoid disruptions during work hours. • High-Speed Internet: Maintain high-speed internet connectivity to perform tasks seamlessly.