Call Center Representative

Job not on LinkedIn

🔥 2 minutes ago

🗣️🇪🇸 Spanish Required

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Logo of Advocacy Solutions

Advocacy Solutions

201 - 500 employees

Founded 2017

Turnkey Reimbursable Behavior Health Screening Platform. Perfect solutions for Family Practices and many specialty practices who want to improve:

📋 Description

• receive all inbound and outbound calls for potential disability clients • perform general office clerk duties (i.e., check email and Chat communication consistently) • ask questions verbatim from a script to confirm eligibility for the potential client • respect client confidentiality • comfortable taking repetitive, back-to-back calls every work day • flexibility to change work hours based on company needs • performs other related duties as assigned

🎯 Requirements

• minimum of a high school diploma or G.E.D • two years of previous high-volume call center experience • 2 years of experience using an auto dialer software • experience reading verbatim from a script in a metrics-driven environment highly desired • excellent reading, writing, and verbal communication skills including active listening • must pass a background check and typing test with a minimum typing speed of 35 WPM • bilingual ability in English and Spanish is a plus

🏖️ Benefits

• health, dental, and vision insurance • company paid life insurance and disability insurance • 401(k) plan with an employer match • generous paid time off package after 90 days of employment • ten company paid holidays

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