Advocate Health Care
Healthcare Insurance • Hospital • Wellness
Advocate Health Care is a major health system based in Illinois, part of the newly established Advocate Health. Committed to exceptional care, the organization operates 10 hospitals and over 400 care sites with a notable network of 6,300 physicians. Advocate Health Care emphasizes a holistic approach to health and wellness, allowing patients to manage their health virtually through their LiveWell app and primary care services. Offering a wide range of specialized medical services, Advocate Health Care focuses on improving health outcomes by providing comprehensive care, education, and tools for healthy living.
Tech Support Specialist
Job not on LinkedIn
November 18
Advocate Health Care
Healthcare Insurance • Hospital • Wellness
Advocate Health Care is a major health system based in Illinois, part of the newly established Advocate Health. Committed to exceptional care, the organization operates 10 hospitals and over 400 care sites with a notable network of 6,300 physicians. Advocate Health Care emphasizes a holistic approach to health and wellness, allowing patients to manage their health virtually through their LiveWell app and primary care services. Offering a wide range of specialized medical services, Advocate Health Care focuses on improving health outcomes by providing comprehensive care, education, and tools for healthy living.
📋 Description
• Daily Troubleshooting & Support: Diagnose and resolve day-to-day technical issues, monitor reports and logs for errors, serve as the first line of support for internal teams, and escalate fixes with engineering. • Onboarding & IT Support: Set up accounts and tools for new hires, maintain software licenses, and provide basic IT support for staff. • Systems & Process Improvement: Analyze recurring issues, implement improvements, collaborate to design scalable systems, and create documentation to streamline processes.
🎯 Requirements
• 2–4 years in a technical operations, IT, or support engineering role. • Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). • Comfortable navigating and fixing issues in Salesforce or similar platforms. • Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). • Problem-solver who enjoys “fixing what’s broken” as much as preventing it from breaking again. • Detail-oriented but able to see the bigger picture when designing processes. • Thrives in a fast-paced, mission-driven environment.
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