Aera Technology
Artificial Intelligence • Enterprise • SaaS
Aera Technology is an AI-driven decision automation platform that helps businesses optimize their operations by making real-time recommendations, taking autonomous actions, and learning continuously from outcomes. Their technology provides end-to-end, real-time visibility and insights into business processes, allowing enterprises to be more agile and scalable. Aera's platform encompasses various tools like Aera Chat, Aera Workspaces, and Aera Control Room, designed for decision engagement and automation. Aera Cortex™ and Aera Discovery™ add intelligence through simulation and planning capabilities, while tools like Decision Data Model™ and Data Crawlers refine and enhance data handling. The system covers diverse business functions including demand, procurement, inventory, order logistics, and finance, ensuring comprehensive decision support across operations.
Technical Support Engineer
January 30
Aera Technology
Artificial Intelligence • Enterprise • SaaS
Aera Technology is an AI-driven decision automation platform that helps businesses optimize their operations by making real-time recommendations, taking autonomous actions, and learning continuously from outcomes. Their technology provides end-to-end, real-time visibility and insights into business processes, allowing enterprises to be more agile and scalable. Aera's platform encompasses various tools like Aera Chat, Aera Workspaces, and Aera Control Room, designed for decision engagement and automation. Aera Cortex™ and Aera Discovery™ add intelligence through simulation and planning capabilities, while tools like Decision Data Model™ and Data Crawlers refine and enhance data handling. The system covers diverse business functions including demand, procurement, inventory, order logistics, and finance, ensuring comprehensive decision support across operations.
📋 Description
• Aera Technology is a pioneer in Decision Intelligence, helping brands make smarter decisions with AI. • The Technical Support Engineer assists customers in resolving technical issues with the cloud-based analytics application. • This role requires strong communication skills, troubleshooting abilities, and problem-solving skills, ideal for someone with a QA or development background.
🎯 Requirements
• 1 to 4 years of professional experience with a Bachelor’s degree in a technical field or equivalent • Hands-on experience in SQL, Complex DB queries, DB performance analysis, and optimization. • Log analysis and performance troubleshooting in Unix • Experience with SSO, REST API • Expertise in Business Intelligence software: ETL, data-warehouse concepts • Knowledge or Experience with Application servers • On and offshore coordination and communication • Very eager to dig into technical support issues to figure out the root cause so the issue will not recur • Customer-focused with excellent communication skills. • Bring a positive, collaborative, team-oriented attitude to the office and your customers every day!
🏖️ Benefits
• Comprehensive Private Health Care options • Monthly home office reimbursement • Unlimited access to online professional courses • People manager development programs • Flexible working environment for healthy work-life balance
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