Business Intelligence Analyst

🕒 May 6

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Logo of American Family Care

American Family Care

1001 - 5000 employees

Founded 1982

Healthcare • Urgent Care • Family Care

American Family Care is a nationwide healthcare provider specializing in urgent care, primary care, and family care services. With a strong emphasis on accessibility and convenience, they offer a range of medical services including seasonal allergy treatment, vaccinations, physical exams, and emergency care, all designed to ensure prompt attention and a warm, caring environment for patients. American Family Care aims to deliver high-quality healthcare at lower costs compared to traditional emergency room visits, utilizing walk-in clinics and on-site labs to enhance patient experience.

📋 Description

• Develop, maintain, and optimize dashboards for clinical and operational stakeholders • Analyze clinic performance metrics (e.g., patient volume, revenue, throughput, staffing efficiency) • Provide tailored and actionable insights to improve operational performance across franchised and corporate clinics • Ensure data accuracy, consistency, and integrity across reporting systems • Act as a communication bridge between clinical field operators and technical analytics teams • Gather and document business requirements from non-technical stakeholders • Translate operational needs into clear technical specifications for BI developers/data engineers • Present findings and insights in a clear and easy-to-follow data and impact "story" • Manage multiple BI-related projects simultaneously, from intake through delivery • Define scope, timelines, and deliverables in collaboration with stakeholders • Track progress and ensure alignment with business priorities • Identify risks and escalate issues as needed • Monitor and triage incoming analytics requests via ticketing systems • Prioritize requests based on urgency and business impact • Coordinate with internal teams to ensure timely resolution • Maintain documentation and status updates for all active requests

🎯 Requirements

• 2–3 years of experience in Business Intelligence, Data Analysis, or related field • Proficiency in Power BI • Strong SQL skills against a cloud data warehouse (Snowflake preferred) • Experience working with ticketing systems, Monday.com and Azure DevOps

🏖️ Benefits

• 401(k) matching • Competitive salary • Paid time off • Training & development

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