Affirm
Fintech • B2C • eCommerce
Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.
Business Systems Lead – Agent and Channel Experience
Job not on LinkedIn
September 18
Affirm
Fintech • B2C • eCommerce
Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.
📋 Description
• Own and optimize Salesforce as the primary CRM for Servicing, operations, compliance, and customer success • Set technical strategy for the team on a year-long timescale and align projects with business goals • Collaborate across teams (Product, Design, Analytics, Ops, Security, Engineering) through the product development lifecycle • Act as a force-multiplier by defining and advocating technical solutions and operational processes • Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable Case Creation flows and automation • Develop and enforce best practices for system governance, security, and data integrity; ensure compliance with fintech regulations (PCI-DSS, GDPR, SOC 2) • Drive DevOps automation leveraging Salesforce DevOps Center and/or GitHub Actions • Build and improve Lightning Flows, Agentforce, and other low-code tools to eliminate manual processes • Manage system enhancements and customizations including configurations, flows, Lightning components, and API integrations • Oversee JIRA boards for business systems projects: define requirements, manage sprints, and ensure timely execution • Develop metrics for system observability, availability, and performance; monitor and troubleshoot systems • Provide training and documentation to ensure high adoption and effective use of business systems
🎯 Requirements
• 5+ years of experience in Business Systems Engineering, Software or Enterprise Applications (preferably in fintech, SaaS, or high-growth tech) • Deep expertise in Salesforce (certifications preferred: Salesforce Admin, Advanced Admin, Platform App Builder, Developer I) • Experience implementing and improving Salesforce platform observability and availability best practices • Experience with Salesforce Service Cloud: Case Management, Knowledge Base, Omni-Channel, Service Console configurations • Hands-on experience implementing and optimizing Service Cloud features: Skill-Based Routing, Entitlements, Messaging for In-App and Web (MIAW), Einstein Gen AI for Service • Familiarity with Lightning Web Components, Apex, BuildKite, GitHub and other development or CI/CD tools • Technical proficiency in Salesforce administration and declarative development (Flows, Process Builder, validation rules, SQL) and basic Apex development • Strong understanding of data modeling, reporting, and analytics, with experience leveraging Snowflake • Hands-on experience with JIRA, Notion, and Agile methodologies • Project management and exceptional communication skills; keen eye for detail • Ability to thrive in ambiguity and in a fast-paced, high-performance culture • Excellent problem-solving and communication skills
🏖️ Benefits
• 100% subsidized medical coverage for you and your dependents • Dental and vision coverage for you and your dependents • Monthly stipends for health, wellness, and tech spending • Flexible Spending Wallets for Technology, Food, Lifestyle, and family forming expenses • Competitive vacation and holiday schedules • Employee Stock Purchase Plan (ESPP) and potential equity rewards • Remote-first work with flexibility to work almost anywhere within the country of employment • Pay transparency: base pay range published; employees new to Affirm typically enter at start of range
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