Client Success Manager

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October 15

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Affirm

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Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

📋 Description

• Own and grow a portfolio of ISV partners, focusing on expanding business value, accelerating revenue, and driving new merchant acquisition. • Identify new opportunities within existing ISV relationships that align with Affirm’s growth objectives. • Execute go-to-market strategies tailored to each ISV, including cross-functional execution plans. • Negotiate new agreements or amendments to support evolving business objectives. • Build trusted relationships within ISV partner organizations, from working teams to mid-level leaders. • Monitor and optimize ISV performance from launch and throughout their lifecycle using data-driven insights, ensuring alignment with KPIs and strategic goals. • Act as an internal advocate for partners, while upholding a high standard for performance, innovation, and value creation. • Collaborate closely with Strategic Partnerships, Sales, Product, and Marketing to support roadmaps and campaigns that enhance the success of strategic partners.

🎯 Requirements

• 5-7 years of experience in client management, strategic partnerships, business development, or a similar growth-focused role, ideally in high-growth tech or fintech environments. • A proven track record of delivering measurable growth through partnerships—not just managing relationships, but expanding them. • Strong commercial instincts with the ability to assess opportunities and drive deals from ideation to execution. • An understanding of go-to-market strategy development and cross-functional execution. • Excellent relationship-building, communication, and negotiation skills. • Highly self-motivated and results-driven, with a strong sense of ownership and urgency. • Experience navigating fast-paced, ambiguous environments with evolving priorities. • Experience in fintech, e-commerce, or financial services is a bonus. • Prior experience working with or within high-impact partner ecosystems is a bonus.

🏖️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount