Quality Assurance Specialist II

🕒 May 11

🇺🇸 United States – Remote

💵 $53k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Design and own the QA program for your area of scope, including frameworks for sampling, coverage, audit cadence, and scoring methodology aligned with overall strategy. • Build structured feedback loops that synthesize data from audits, interaction transcripts and automation outputs to identify systemic quality issues and remediation opportunities. • Translate QA signals into clear, data-backed narratives that influence prioritization across Product, Engineering, Operations Enablement, and Vendor Management. • Develop dashboards and reporting infrastructure to track quality exposure, calibration alignment, trend signals, and remediation progress over time. • Lead calibration and scoring integrity efforts across vendor and internal auditors. • Create and maintain SOPs, scorecards, and playbooks; ensure version control, distribution, and frontline adoption. • Investigate recurring failures and run root-cause analyses; define and track prioritized remediation plans and measure impact on agent outcomes and customer experience. • Act as a strategic thought partner in cross-functional forums to embed QA thinking into roadmap and process decisions. • Drive vendor QA performance through coaching, calibration testing, remediation, and escalation; partner with Vendor Management on performance actions. • Coach and mentor vendor support staff • Contribute to team development by reinforcing a culture of proactive quality ownership and continuous improvement.

🎯 Requirements

• 5+ years of experience in quality assurance, audit, operational quality, or a closely related function in a high-scale or regulated environment. • Demonstrated ownership of QA or controls programs with measurable impact on process, product, or customer outcomes. • Strong data skills, including dashboard/reporting development experience. • Experience working cross-functionally with Ops Enablement, Vendor Management, Product, and Compliance • Exceptional communication and stakeholder engagement skills. • Experience in financial services or fintech.

🏖️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount