Staff Technical Account Manager

November 6

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Affirm

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Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

📋 Description

• Be the primary technical lead over a set of key merchants in a new geography. Be responsible for building the trust of your technical counterparts while also fostering long term relationships with all merchant partners • Project Manage and provide world class technical guidance and solutions for new merchants’ integrations and post launch expansion initiatives; utilize and build on implementation guides, best practice playbooks, troubleshooting, and UAT certification plans • Work closely with Commercial team counterpart(s) on establishing overall account strategy based on business goals and opportunities, and selling solutions to new prospects. • Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner • Provide early feedback to engineering and product teams while iterating on new products

🎯 Requirements

• Experience: 7+ years in a client-facing technical role, such as a Technical Account Manager, Solutions Engineer, Sales Engineer, or Integration Engineer, preferably within a SaaS or FinTech environment. • API Expertise: Deep understanding of RESTful APIs, webhooks, and the HTTP protocol. Hands-on experience using API testing tools like Postman to debug and validate integrations is essential. • Coding Literacy: Proficiency in reading and understanding production-level code. You should be comfortable with HTML, JavaScript and SQL and ideally one server-side language (e.g. Python). • Web & Mobile Architecture: A solid grasp of modern web and mobile application architecture, including client-server models, front-end frameworks, and the role of SDKs. • Troubleshooting Acumen: Proven ability to diagnose and solve complex technical problems using a standard toolkit, including browser developer consoles, log analysis platforms (e.g., Snowflake, Chronosphere), and ticketing systems (e.g., Jira, Notion). • Communication: Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!) • This position requires either equivalent practical experience or a Bachelor’s degree in a related field.

🏖️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount