Vendor Manager

Job not on LinkedIn

September 17

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $130k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Affirm

WebsiteLinkedInAll Job Openings

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

📋 Description

• Vendor Strategy & Governance, Analytics & Decision Enablement, Cross-Functional Leadership and Change & Transformation. • Own vendor performance across 1–2 functional PODs, including CSAT, SLA, compliance, and QA outcomes. • Lead executive-level vendor governance (e.g. QBRs, escalations). • Define operational strategies for vendor allocations, specialization, and performance recovery. • Partner with the Business Analyst team to shape what metrics and dashboards are needed to run the business. • Use data to diagnose performance gaps, validate trends, and prioritize interventions. • Run ad-hoc analyses and scenario modeling to support rapid decision-making. • Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM. • Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes. • Act as senior escalation point for systemic vendor or POD-level issues. • Drive key initiatives such as POD specialization rollouts, vendor migrations, or regulatory implementations. • Design and execute structured change programs, ensuring vendor readiness and sustained adoption. • Champion continuous improvement and innovation across the vendor network.

🎯 Requirements

• 8+ years of expertise in vendor/BPO management, operations, or related fields. • Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed. • Proven ability to drive vendor accountability through scorecards, governance, and structured interventions. • Track record of leading large, cross-functional programs with measurable business impact. • Exceptional communication and influencing skills with internal and vendor executives. • Experience managing vendor networks of 2,000+ agents across multiple geographies (preferred). • Industry background in fintech, technology, or high-growth customer operations (preferred). • Knowledge of compliance-heavy functions (Fraud, Payments, Compliance) (preferred). • Skilled at turning complex data into clear narratives for senior leadership (preferred).

🏖️ Benefits

• Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). • 100% subsidized medical coverage, dental and vision for you and your dependents. • Monthly stipends for health, wellness and tech spending and Flexible Spending Wallets for Technology, Food, various Lifestyle needs, and family forming expenses. • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge. • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount. • Remote-first work model with flexibility to work almost anywhere within the country of employment. • Inclusive interview experience and reasonable accommodations during the hiring process.