Client Implementation Specialist

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AffirmedRx, a Public Benefit Corporation

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11 - 50 employees

⚕️ Healthcare Insurance

Healthcare Insurance

AffirmedRx is a Public Benefit Corporation dedicated to transforming the pharmacy benefit management (PBM) industry. Focused on transparency, patient-centric care, and innovative solutions, AffirmedRx aims to overcome the complexities and opacity that traditionally plague the PBM sector. By empowering individuals and organizations, the company provides clarity and unwavering support in navigating pharmacy benefits. AffirmedRx stands for integrity and partnership, striving to offer a healthier and more informed pharmacy benefits experience while boldly tackling the rising costs of healthcare and pharmaceuticals.

📋 Description

• Support implementation activities for new clients, renewing clients and TPA (Third Party Administrators) changes by executing assigned tasks and deliverables throughout the implementation life cycle • Assist with coordinating onboarding timelines, milestones, and documentation in alignment with established project plans • Track implementation progress and help ensure tasks are completed on schedule and according to quality standards • Maintain and organize implementation artifacts, including client documentation, configuration files, and meeting materials • Identify risks, issues, or gaps and escalate appropriately to Implementation Managers • Help validate information received from clients and partners for accuracy and completeness • Work closely with Implementation Managers, Client Success Managers, and internal teams to ensure seamless handoffs and alignment • Support coordination with vendors and external partners to facilitate data exchanges, testing, and readiness activities • Participate in implementation meetings by preparing agendas, taking notes, and tracking follow-ups • Contribute to internal process improvements aimed at enhancing efficiency and client experience • Assist in monitoring key implementation metrics and service-level commitments • Ensure documentation and deliverables support downstream client success and performance guarantees • Help identify opportunities to improve workflows and reduce friction for clients and internal stakeholders

🎯 Requirements

• 5 years of experience cross functional alignment, project coordination, onboarding, training • Bachelor’s degree in healthcare administration, business or equivalent professional experience • Demonstrated ability to manage project plans, track deliverables, and drive follow-up on action items • Experience facilitating meetings, documenting decisions, and maintaining implementation governance artifacts • Strong analytical skills with the ability to review requirements, validate data, and identify potential risks or gaps • Strong organizational and time-management skills with the ability to manage multiple priorities • High attention to detail and accuracy in documentation and data handling • Clear and professional written and verbal communication skills • Ability to work collaboratively across teams and with stakeholders at varying levels • Experience with project management and documentation tools (e.g., Smartsheet, SharePoint, Excel, Teams) • Comfortable working in a remote environment with a high level of accountability and autonomy • PBM or Healthcare experience is a plus • Willingness to travel 10-20%

🏖️ Benefits

• Competitive compensation, including health, dental, vision and other benefits • To work in a culture where people thrive because when OUR team thrives, OUR business thrives • To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes