Quality Assurance Analyst

🔥 55 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $60k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Aflac

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Aflac is a Fortune 500 company that provides supplemental insurance plans to help cover medical expenses and income loss due to unexpected health issues. Known for its iconic advertisements featuring the Aflac Duck, the company emphasizes employee welfare and offers various career opportunities, including in finance, customer experience, sales, and technology. Aflac operates with a strong commitment to social responsibility and fostering a supportive organizational culture, ensuring that employees feel valued and empowered to contribute to the business' success.

📋 Description

• Monitors quality indicators with a proactive approach and takes steps to reduce deficiencies. • Identifies and corrects process gaps within service channels, implementing solutions for better performance. • Prepares periodic reports on quality volumes. • Mitigate negative impacts and loss of business • Supports project delivery by providing technical process expertise to align projects with established practices. • Conducts investigations and reviews of data practices to identify compliance issues and recommend actions. • Independently collect and analyze operational data, using standard tools to make recommendations that support departmental decisions. • Assess and evaluate projects deliverables and processes to identify opportunities for improvement. • Plans and conducts reviews of business data and metrics using standard methodologies, to identify weaknesses and recommend actions to improve performance. • Review and interpret information and provide advice to internal clients on an appropriate action, to comply with procedural and regulatory requirements. • Maintain document audit trail of activities to protect and support the organization, and the business in delivery standardization. • Performs other duties as required.

🎯 Requirements

• Knowledge of state and federal FMLA regulations. • Knowledge of medical disability management (preferred) • Solid knowledge of regulatory compliance. • Excellent verbal and written communications and interpersonal skills. • Ability to interact and collaborate with various internal partners including leadership • Microsoft Office Suite. • Strong analytical, problem-solving and investigative skills. • Exceptional attention to detail. • Ability to learn in a fast-paced environment. • Bachelor’s degree Healthcare, Business Administration, or a related field • 3 or more years of job-related experience

🏖️ Benefits

• medical, dental, and vision coverage • prescription drug coverage • health care flexible spending • dependent care flexible spending • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee) • 401(k) plans • annual bonuses • opportunity to purchase company stock • 11 paid holidays • up to 20 days PTO to be used for any reason • state-mandated sick leave • other leaves of absence