AfterShip
eCommerce • Logistics • Retail
AfterShip is a comprehensive post-purchase platform that specializes in enhancing customer experiences through its suite of products, including shipment tracking, returns management, estimated delivery predictions, and warranty management. It provides businesses with tools to streamline shipping processes, automate returns, and improve customer engagement through seamless integrations with various eCommerce platforms. With a focus on reducing friction in the customer journey and optimizing logistics, AfterShip serves retailers and marketplaces by ensuring a smooth post-purchase experience.
Scaled Programs Manager
Job not on LinkedIn
July 5
AfterShip
eCommerce • Logistics • Retail
AfterShip is a comprehensive post-purchase platform that specializes in enhancing customer experiences through its suite of products, including shipment tracking, returns management, estimated delivery predictions, and warranty management. It provides businesses with tools to streamline shipping processes, automate returns, and improve customer engagement through seamless integrations with various eCommerce platforms. With a focus on reducing friction in the customer journey and optimizing logistics, AfterShip serves retailers and marketplaces by ensuring a smooth post-purchase experience.
đź“‹ Description
• AfterShip, recognized as a Great Place to Work Certified company, is at the forefront of transforming the global eCommerce landscape. • Our mission is to empower eCommerce retailers to create and manage the world’s best online shopping experiences. • Powering over 4.4 billion shipment trackings for over 20,000 global brands like Samsung, GymShark, Dr. Squatch, Citizen, Mejuri and Aesop. • This role will report into our VP of Revenue and will design, execute, and optimize scalable programs to help customers realize value, reduce churn, and drive growth without 1:1 engagement.
🎯 Requirements
• 2 - 5+ years in Customer Success, Lifecycle Marketing, or Program Management at a SaaS company and 3+ years being a people manager. • Experience with customer success platforms (e.g., Planhat, Vitally) and CRM tools like HubSpot • Strong analytical skills with experience using data to drive decisions • Excellent communication and project management skills • Passion for operational efficiency and process automation
🏖️ Benefits
• Competitive compensation • Remote-first/hybrid-flexible work setups • Healthcare coverage offered from day 1 • Retirement plans including company match • Annual learning & wellness benefit • Monthly book perk • Career progression & professional development • In-office lunch and commuter benefits for those located in our hub locations
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