Bold
11 - 50 employees
⚕️ Healthcare Insurance
🧘 Wellness
💰 Series A on 2023-09
Healthcare Insurance • Wellness
Bold is a company that offers online exercise programs tailored for individuals, particularly aimed at older adults, to improve their balance, strength, and overall health. The programs are provided at no cost through various health plans, making them accessible and inclusive. Bold's workouts are designed to be low-intensity and science-backed, significantly reducing the incidence of falls among adults over 65 by improving their physical fitness. Members can take a personalization quiz to receive customized exercise plans, participate in weekly guided workout classes, and track their progress through various challenges and milestones.
Customer Experience Associate, Bilingual – Spanish
🕒 April 1
🇺🇸 United States – Remote
💵 $24 - $26 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
🗣️🇪🇸 Spanish Required
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Bold
11 - 50 employees
⚕️ Healthcare Insurance
🧘 Wellness
💰 Series A on 2023-09
Healthcare Insurance • Wellness
Bold is a company that offers online exercise programs tailored for individuals, particularly aimed at older adults, to improve their balance, strength, and overall health. The programs are provided at no cost through various health plans, making them accessible and inclusive. Bold's workouts are designed to be low-intensity and science-backed, significantly reducing the incidence of falls among adults over 65 by improving their physical fitness. Members can take a personalization quiz to receive customized exercise plans, participate in weekly guided workout classes, and track their progress through various challenges and milestones.
📋 Description
• Conduct outreach via phone, text, and email daily. • Successfully complete assigned tickets each day. • Maintain an >80% phone answer rate per week. • Act as a "hub" for all inbound questions regarding Bold and our offerings. • Maintain 92% or higher customer satisfaction score. • Act as the voice between both customer and Bold.
🎯 Requirements
• 1-3 years of experience as a customer support representative. • Effective communication: Empathetic and active listener for our future and existing members. • Customer Service Tools: Experience working in CRMs and Customer Services tools. • Organization & Attention to Detail: Ability to prioritize and handle a high volume of work. • Critical Thinker: Demonstrated ability to quickly and proficiently understand new information. • Experience in a role that had direct daily interactions with older adults. • Exceptional verbal and written communication skill. • Ability to report bugs with detailed description and data to the engineering team. • High levels of empathy, patience, and a positive attitude. • Strong ability to analyze situations and solve issues efficiently. • Proficiency with computers.
🏖️ Benefits
• Annual bonus
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