Medical Assistant – Care Coordinator

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $50k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Bold

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 Series A on 2023-09

Healthcare Insurance • Wellness

Bold is a company that offers online exercise programs tailored for individuals, particularly aimed at older adults, to improve their balance, strength, and overall health. The programs are provided at no cost through various health plans, making them accessible and inclusive. Bold's workouts are designed to be low-intensity and science-backed, significantly reducing the incidence of falls among adults over 65 by improving their physical fitness. Members can take a personalization quiz to receive customized exercise plans, participate in weekly guided workout classes, and track their progress through various challenges and milestones.

📋 Description

• Bridge the gap between clinicians and patients, ensuring seamless, efficient, patient-focused care. • Support patients with intake processes, goal setting, progress tracking, managing their appointments and getting labs / prescriptions as needed. • Conduct a high volume of telehealth intake appointments (phone/video) to assess patient goals, complete clinical screenings, and explain service offerings and coverage. • Manage the full telehealth scheduling lifecycle, providing technical and logistical support. Oversee lab orders, prescription logistics, and accurate EHR profile maintenance. • Review provider clinical notes to ensure patients understand and can access their personalized care plans. Conduct strategic outreach (calls, texts, emails) to drive care initiation, track behavioral goals, and help patients navigate setbacks or motivational barriers. • Serve as the primary problem solver for patient barriers (including technical glitches, insurance questions, and care hesitancy) escalating issues as needed to ensure zero gaps in communication. • Partner with clinical teams, provider operations, patient support, and product departments to optimize patient flow and elevate the overall care experience. • Participate in process improvement initiatives and cross-functional feedback loops to refine and enhance the care delivery model.

🎯 Requirements

• Current and valid National Medical Assistant Certification (CCMA, CMA, RMA, or NCMA) required. • 3+ years in direct patient care, care coordination, digital health, or an allied health/human services field. • Exceptional verbal and written communication skills, with a proven ability to build trust and convey empathy. • Track record of meeting or exceeding measurable KPIs (e.g., patient engagement, satisfaction, conversion, and retention). • Ability to manage a high volume of patient interactions efficiently without sacrificing quality or attention to detail. • A solution-oriented mindset with the agility to navigate a fast-paced, evolving healthcare environment. • Proficiency with EHR/CRM platforms, scheduling systems, telehealth software, and remote collaboration tools.

🏖️ Benefits

• Comprehensive health, dental, and vision insurance • 12 weeks of paid parental leave after 1 year with Bold (6 weeks otherwise) • Company-sponsored life insurance • Unlimited PTO • 401(K) after 6 months of employment • Monthly fitness stipend • One-time stipend for home office setup