Senior Customer Success Manager

🕒 June 10

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AGFA HealthCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AGFA HealthCare is a division of the Agfa-Gevaert Group, headquartered in Mortsel, Belgium. The company specializes in Enterprise Imaging, Imaging IT, and Medical Imaging IT, aiming to enhance workflow and efficiency in healthcare technology. AGFA HealthCare focuses on innovations that help professionals maintain concentration and effectiveness in their work environments, ultimately aiming to improve patient care in hospital and healthcare settings.

📋 Description

• Serve as the main point of contact and trusted advisor for a portfolio of clients • Foster strong, lasting relationships with key stakeholders at all levels, including department managers and physicians • Develop a deep understanding of each client’s business objectives and align our solutions to their goals • Proactively manage and resolve client escalations with urgency and professionalism • Own customer retention and satisfaction for assigned accounts, including renewal planning • Contribute to revenue growth by positioning new offerings that meet evolving client needs • Maintain accurate and up-to-date records in CRM and success tools • Meet client satisfaction, retention, and growth goals as measured both internally as well as through KLAS scores

🎯 Requirements

• Bachelor’s degree from an accredited college or university with major course work in business administration, communication, marketing, health sciences, or a related field required. • Minimum of 5 years of healthcare experience, preferably in Sales, Account Management, Customer Success, or client-facing roles required. • Professional Services experience / Implementations / Project Management is a plus • Strong relationship-building skills • Excellent organizational and time management skills • Strong verbal and written communication skills (including presentation skills) • Ability to summarize, and ability to explain technical content to a non-technical executive audience.

🏖️ Benefits

• Competitive salary and benefit package • Career development and growth • Dynamic global organization with a history of innovation