Service Innovation Engineer

🕒 May 29

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AGFA HealthCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Know those rare and indescribable moments at work when distractions melt away? You feel like you’re at one with your technology and everything goes just right? At AGFA HealthCare, we call it the flow.

📋 Description

• Support the definition of all service requirements for products and features • Contribute to the design of service delivery models, ensuring solutions can be installed, supported, and maintained efficiently • Maintain and update service costing and planning tools, including detailed Excel-based models (e.g., WBS structures) • Prepare service validation and readiness activities, including transition plans, service documentation and knowledge transfer • Support the definition and maintenance of Customer Acceptance Test Plans for new features and changes • Collaborate with engineering, product management, and service teams to ensure alignment across the lifecycle • Help standardize and improve service packages used for quoting and project planning • Monitor feedback from field implementations and contribute to continuous improvements

🎯 Requirements

• First experience or strong interest in service design, IT services, or technical delivery environments • Very strong Excel skills, including: Working with structured templates (e.g., WBS, effort calculations), Updating cost and effort models, Managing data consistency and accuracy • Good understanding of service lifecycle management (e.g. ITIL) • Solid understanding of modern IT technologies and cloud-based architectures • Experience in healthcare or medical software environments • Good analytical and problem-solving skills • Strong attention to detail and structured way of working • Strong written and verbal communication skills in English

🏖️ Benefits

• Competitive salary and benefit package • Career development and growth • Friendly work environment surrounded by dedicated and professional colleagues