SAP Support Consultant – Logistics

🕒 March 16

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AGILITA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

AGILITA is a Swiss-based SAP Cloud ERP partner and digital transformation consultancy that provides SAP implementation, cloud ERP (SaaS and private cloud) solutions, platform integrations and industry-specific preconfigured processes. The company offers SAP advisory and conversion services, analytics and data-platform solutions (SAP Analytics Cloud, Datasphere, BTP), business process optimization (Signavio, LeanIX), and proprietary products such as AGIL AI. TimeManager, AGIL AI. Sales and AGIL MobileWarehouse. AGILITA serves mid-market and enterprise clients across sectors like manufacturing, wholesale, utilities, professional services and public services, and runs events, workshops and support operations from offices in Switzerland and Germany.

📋 Description

• Your task is to ensure stable and efficient SAP logistics processes • Resolve incidents sustainably and reliably support our customers in their day-to-day operations • Act as the primary point of contact for our customers for SAP application support with a logistics focus • Receive, analyze and handle support requests and incident reports via the ticketing tool • Ensure stable and high-quality operational SAP support in customers' daily business • Analyze incidents, change requests and error reports in logistics processes • Reproduce, analyze and permanently resolve errors on customer systems • Work closely and coordinate with internal specialists and SAP on more complex issues • Provide clear documentation of solutions, workarounds, known errors and process documentation • Provide backup support and assistance for adjacent SAP modules within the support team

🎯 Requirements

• Degree in (business) computer science, business administration, logistics or a comparable qualification with a strong process understanding • Several years of experience in SAP logistics, ideally focused on SAP S/4HANA or S/4HANA Cloud • Very good knowledge of logistics end-to-end processes including customizing in modules SD, MM, LE as well as adjacent modules such as PP, FI and CO • Experience in SAP application support and working with ticketing tools • Analytical, solution-oriented and customer-focused mindset • Independent, structured and reliable working style • Team player, resilient and enjoy operational support and customer contact • Very good German and English skills, both written and spoken

🏖️ Benefits

• Central role in SAP logistics application support with direct customer contact • Varied support cases in SAP S/4HANA and S/4HANA Cloud • Close collaboration with internal specialists and SAP • Professional development through individualized training and SAP certifications • Structured support processes using modern ticketing tools • Open, informal culture and a supportive team