Cloud Communications Engineer

Job not on LinkedIn

🕒 April 9

🏄 California, Colorado, +4 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $78.8k - $95.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

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ai2io

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

ai2io is a technology consulting and solutions firm that helps businesses choose, design, build, integrate, and automate tools to fit into existing workflows. They position themselves as a trusted partner guiding clients through technology decisions and accelerating digital transformation to improve operational efficiency and business outcomes.

📋 Description

• Own and manage Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing • Administer mailboxes, shared mailboxes, distribution groups, and Microsoft 365 groups • Troubleshoot and resolve email delivery and messaging issues across the organization • Manage Microsoft Teams environments, including team and channel provisioning, permissions, and lifecycle support • Support collaboration workflows leveraging Microsoft 365 Groups and Teams, in coordination with Identity and Access Management • Support cross-tenant collaboration capabilities, including configuration and operational support for Microsoft Entra Multi-Tenant Organization (MTO) user access and synchronization • Assist with cross-tenant user lifecycle management, ensuring proper alignment of identities, permissions, and collaboration access between organizations • Implement and support Microsoft Entra Entitlement Management, including the creation and delivery of Access Packages for governed resource access • Collaborate with Cloud Operations (Identity) to ensure proper access, group membership, and user alignment across systems and tenants • Handle Tier 2/3 support requests related to messaging, collaboration platforms, and cross-tenant collaboration scenarios • Maintain operational standards, governance policies, and documentation for messaging and collaboration platforms • Support governance and standardization of messaging and collaboration platforms, ensuring consistency, security, and scalability across tenants

🎯 Requirements

• Strong working knowledge of Microsoft Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing • Experience managing mailboxes, shared mailboxes, distribution groups, and messaging-related permissions • Familiarity with Microsoft Teams administration, including team and channel management, permissions, and collaboration workflows • Experience with Microsoft Entra cross-tenant collaboration, Multi-Tenant Organization (MTO) user management, and Entitlement Management (Access Packages) • Working knowledge of Microsoft 365 groups and how they function across Exchange Online and Teams • Basic understanding of Microsoft Entra ID (Azure AD), including user and group relationships as they relate to messaging and collaboration • Ability to troubleshoot and resolve messaging and collaboration issues, including mail delivery failures, access issues, and Teams-related problems • Experience with email security concepts such as allow/block lists, spam filtering, and message hygiene policies • Ability to support and maintain collaboration environments while following established standards and governance practices • Ability to follow defined architectures and work within established cloud and identity frameworks • Strong troubleshooting and analytical skills with a focus on messaging and collaboration platforms • Ability to communicate effectively with both technical and non-technical users regarding messaging and collaboration issues • Ability to collaborate with Cloud Operations (Identity) and Cloud Engineering teams to resolve cross-platform issues • Ability to manage and prioritize multiple requests in a ticket-driven environment • Demonstrated willingness to learn and expand into broader Microsoft 365 collaboration services over time • Strong organizational skills and attention to detail

🏖️ Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option) • Flex spending accounts (FSA) • Dental and vision plans • Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26 • 401k with company match and self-directed brokerage account option • PTO including additional paid time off during the last week of the year • Company paid life insurance coverage for employees and their eligible dependents • Short and long-term disability, AD&D coverage • Professional development opportunities, tuition reimbursement and professional licensing assistance • Paid parental leave after one year of employment