Aidey
201 - 500 employees
Founded 2017
🤝 B2B
🤖 Artificial Intelligence
🏢 Enterprise
B2B • Artificial Intelligence • Enterprise
Aidey is an AI-first BPO that provides human-in-the-loop services to companies, staffing the last-mile human intelligence that supports AI models and customer-facing processes. It operates 24/7/365 and combines AI-driven pipelines (for recruitment, QA, forecasting, marketing, and ops) with senior human review to handle customer experience, technical support (tier 1–3), customer success, back-office operations (data labeling, moderation, RLHF review, finance ops) and sales. Aidey integrates with common CRMs and helpdesk tools, promises a rapid 10-day onboarding to a live bench, and serves verticals including SaaS & AI, e-commerce, hospitality & travel, fintech, retail and gaming. The company promotes remote operations (Philippines base), claims improved CSAT and response times for clients, and has press coverage in tech/business outlets.
Senior Corporate Travel Consultant
Job not on LinkedIn
🔥 3 minutes ago
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Aidey
201 - 500 employees
Founded 2017
🤝 B2B
🤖 Artificial Intelligence
🏢 Enterprise
B2B • Artificial Intelligence • Enterprise
Aidey is an AI-first BPO that provides human-in-the-loop services to companies, staffing the last-mile human intelligence that supports AI models and customer-facing processes. It operates 24/7/365 and combines AI-driven pipelines (for recruitment, QA, forecasting, marketing, and ops) with senior human review to handle customer experience, technical support (tier 1–3), customer success, back-office operations (data labeling, moderation, RLHF review, finance ops) and sales. Aidey integrates with common CRMs and helpdesk tools, promises a rapid 10-day onboarding to a live bench, and serves verticals including SaaS & AI, e-commerce, hospitality & travel, fintech, retail and gaming. The company promotes remote operations (Philippines base), claims improved CSAT and response times for clients, and has press coverage in tech/business outlets.
📋 Description
• Provide real-time emergency support: reissue tickets, rebook flights, arrange hotels and car rentals under time pressure • Coordinate with airlines, hotels, and suppliers to source and implement solutions on behalf of the client • Apply fare rules and corporate travel policies when making booking decisions • Maintain continuous client communication from first contact through full resolution • Document all cases accurately for daytime team handover
🎯 Requirements
• Proficiency in Amadeus is a MUST • Excellent English communication skills: verbal, written, and reading is a MUST • Previous experience as a Business/Corporate Travel Support Specialist or similar role is a MUST • 5+ years at a recognized TMC (e.g., FCM Travel, BCD, CWT, Amex GBT, or equivalent) is a MUST • Experience with Sabre or other booking software is an ADVANTAGE • Served corporate accounts with complex travel policies, approval workflows, and preferred vendor programs • Familiarity with corporate client-specific tools: online booking tools (OBTs), corporate profiles, and negotiated agreements • Handled VIP and executive-level travelers, managing simultaneous disruptions across multiple clients • Performed voluntary and involuntary exchanges, upgrades, penalty calculations, and refund processing • Managed disrupted travel scenarios: cancellations, overbooking, missed connections, and force majeure rebooking • Familiar with international routing, alliance carriers, interline agreements, and entry/visa considerations
🏖️ Benefits
• Fully remote, long-term opportunity • Work directly with International teams • Full-time schedule • Clear processes and structured work
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