Product Manager

October 23

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AidKit

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SaaS • Government • Non-profit

AidKit is a purpose-built software platform that helps government agencies, nonprofits, and disaster-relief organizations administer public benefits and emergency aid. The platform streamlines application intake, eligibility verification, reporting, and payment disbursement (including direct and third-party payments), and supports offline enrollment, virtual case management, equitable selection, and integrations with existing government databases. AidKit focuses on privacy, compliance, and delivering aid with dignity to vulnerable populations, powering large-scale guaranteed income and relief programs.

11 - 50 employees

Founded 2021

☁️ SaaS

🏛️ Government

🤝 Non-profit

📋 Description

• Contribute to the expansion and impact of processes and artifacts that translate market learning into clear product direction • Contribute to the expansion and impact of feedback loops to ensure what we build solves partner problems • Act as the voice of the market (not just individual customers), understanding needs across government administrator and beneficiary segments • Engage with government officials, community advisors, and stakeholders to gather insights • Convert market understanding into detailed requirements, narratives, and specifications • Manage a slice of the product roadmap and track investment, development trajectory, and ongoing market fit • Create user journeys, workflow maps, and prototypes that communicate feature requirements clearly • Build cross-functional alignment with engineering, strategy, and commercial teams • Guide integration of AI capabilities across the platform while maintaining accessibility and dignity • Evaluate complex interaction design for our low/no-code configuration platform • Balance innovation with the operational realities of government technology

🎯 Requirements

• Enterprise B2B product experience, preferably in B2G or civic tech • Strong product intuition including design principles and UX/UI sensibilities • Ability to create structure from ambiguity and establish new practices • Experience translating customer needs into technical requirements • Excellent stakeholder management and cross-functional collaboration skills • Adaptability to work at both strategic and tactical levels • Deep care for our mission of delivering aid with dignity

🏖️ Benefits

• Fair Salaries that are transparent and competitive, with a maximum ratio of 3:1 between the highest and lowest paid employees at the company. • Fully remote work setting with home office setup and maintenance stipends. • Unlimited paid time off • Retirement plan with 401K matching • Health benefits (for you and your family) • Flexible schedule • Generous 16-week paid parental leave • Professional development support