Call Center Agent

🕒 February 3

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Logo of AI Forge

AI Forge

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

📚 Education

Artificial Intelligence • Education

AI Forge is an elite, founder-first AI incubator and hybrid accelerator that runs a 12-week program (8 weeks in-person, 4 weeks virtual) to help early-stage AI startups build, refine, and pitch their companies. The program provides hands-on workshops, milestones, proprietary AI tools (Annalise/Annalese), startup credits, and investor presentation opportunities to connect founders with VCs and angel investors and accelerate company formation and fundraising.

📋 Description

• Handle inbound and outbound customer calls professionally • Respond to customer inquiries and provide accurate information • Resolve customer issues and complaints in a timely manner • Maintain records of customer interactions and updates • Follow call center procedures and service standards • Escalate complex issues to the appropriate team when required • Work collaboratively with team members and supervisors

🎯 Requirements

• Good communication and listening skills in English • Basic computer knowledge and ability to use call center systems • Strong problem-solving and interpersonal skills • Ability to handle customers professionally and patiently • Time-management and organizational skills • Ability to work in a team environment

🏖️ Benefits

• Competitive salary based on experience • Training and onboarding support • Supportive and professional work environment • Opportunities for career growth and development

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