Claims Manager

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🕒 April 22

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aïkan

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

💸 Finance

B2B • SaaS • Finance

aïkan is a human‑scale startup and specialist outsourcing partner for the insurance industry, founded in 2009. It provides BPO services to insurers, brokers and distributors across customer reception, IARD (property & casualty) claims management, legal protection and legal information, contract production and lifecycle management, and a range of digital tools (CRM Sydia, Juribot chatbot/callbot and other self‑service and claims platforms). aïkan combines jurists, claims handlers and developers to support insurers with overflow, delegated management, and digital transformation.

📋 Description

• Manage a portfolio of home insurance (MRH) claims • Manage a portfolio of third-party property recovery claims • Receive claim notifications by email and phone and support clients through the claim handling process until file closure • Contribute to the establishment and long-term maintenance of our partnerships

🎯 Requirements

• You hold a degree in law and/or insurance • Minimum of 3 years' proven experience in claims handling • Strong analytical skills and the ability to synthesize information • Customer satisfaction is your priority; you are a good listener and demonstrate empathy • You are rigorous and methodical • You enjoy working autonomously while maintaining a team spirit

🏖️ Benefits

• Meal vouchers worth €8, 50% covered by the company • Supplementary health insurance (mutuelle) covered 70% by the employer • Holiday bonus and profit-sharing