Training Specialist

🕒 September 24

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airalo

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

✈️ Travel

Telecommunications • Technology • Travel

Airalo is the world's first eSIM store that provides digital SIM cards (eSIMs) to travelers in over 200 countries and regions globally. The company offers an innovative solution to avoid high roaming charges by allowing users to purchase and activate eSIMs via its app, ensuring instant connectivity without the need for physical SIM cards. Airalo caters to various travelers by providing local, regional, and global eSIMs with transparent, prepaid pricing plans, supported by 24/7 customer service. The platform also supports partnership through APIs and offers incentives such as referral credits. Airalo represents a modern approach to global mobile connectivity, making it an essential tool for frequent travelers.

📋 Description

• Design and develop training programs, refreshers, onboarding modules, job aids, and assessments for internal support teams and vendor partners • Convert complex workflows, SOPs, and product changes into clear, practical, learner-friendly materials • Maintain accurate training materials, version control, and change logs • Facilitate training sessions, onboarding programs, and practice-based learning for internal and vendor audiences • Coach agents and vendor trainers with actionable feedback • Use ticket simulations, scenario exercises, observations, and knowledge checks to support production readiness • Participate in Train-the-Trainer sessions for vendor trainers • Support new vendor onboarding with training materials and delivery • Observe vendor-led refresher training and document delivery-quality feedback • Use QA findings, CSAT signals, ticket trends, and stakeholder input to identify training gaps • Review training results and post-training performance signals to assess learning application • Bring findings and recommendations to the manager while escalating broader decisions • Coordinate logistics, timelines, attendance, and materials for assigned programs • Share progress, readiness, and blockers with stakeholders • Use Genially, Google AI Studio, and Google Apps Script to improve training materials within established guardrails

🎯 Requirements

• Proven ability to learn new processes quickly, absorb operational context, and translate it into immediately applicable training • Proven hands-on experience in a training or learning design role, preferably in a customer support environment • Ability to facilitate, coach, observe, and provide actionable feedback confidently • Strong understanding of instructional design principles and adult learning theory • Excellent facilitation, coaching, observation, presentation, and remote delivery skills • Ability to create clear, practical training materials applicable in production • Clear written and verbal communication, adaptable to different audiences • Comfortable working within defined scope and escalating broader operational decisions • Organized, reliable, and consistent follow-through • Advanced English • Prior telecommunications or eSIM experience preferred • Knowledge of GSMA-related technologies and services preferred • Familiarity with Zendesk or similar support tools preferred • Experience with Genially, Google AI Studio, or similar learning tools preferred • Availability to work in shifts preferred

🏖️ Benefits

• Fully remote work arrangement • Full-time, permanent employment • Benefits package (details provided via employer benefits link) • Learning and development opportunities • Reasonable accommodations throughout the interview process • Equal-opportunity employment and diversity, equity & inclusion commitment

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