Global Threat Assessment Program Regional Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $156k - $195k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Oversee the daily operations of the GTAP within the assigned region, ensuring alignment with Airbnb’s mission and vision. • Manage threat assessment cases end-to-end within the region: triage incoming reports, investigations and structured threat assessments, develop incident management plans, and drive cases to resolution. • Maintain rigorous case documentation in accordance with GTAP standards — every decision must be explainable, consistent, and auditable. • Maintain regional situational awareness: track developing situations, and ensure relevant information reaches the appropriate GTAP and GSRM stakeholders in a timely way. • Coordinate with the Global Operations Manager and other Regional Operations Managers to ensure consistency and effectiveness across all regions. • Track regional caseload metrics: volume, time-to-triage, time-to-resolution, and SLA adherence. Provide accurate regional data to the Global TAO Manager for program-wide reporting. • Identify regional throughput issues or patterns — spikes in case type, emerging threat profiles, recurring escalation triggers — and raise them with analysis and proposed action. • Establish and maintain partnerships with local stakeholders to assess Airbnb’s methodology of managing threatening incidents and to exchange threat information to reduce and minimize risks to the Airbnb community within the region. • Manage regional Global Safety and Security team relationships with local law enforcement partners and other investigative, research, and intelligence groups and vendors.

🎯 Requirements

• 5+ years of experience in threat assessment, investigations, law enforcement, intelligence, or a closely related field. • Hands-on threat assessment case experience: you have independently triaged, assessed, and managed cases involving targeted violence, stalking, harassment, or comparable subjects • Solid documentation discipline: you write clear, accurate case notes that stand up to legal and operational scrutiny. • Clear written and verbal communication: you can summarize a complex, sensitive case for a non-expert stakeholder and present a recommended action with confidence. • Background in law enforcement, corporate security, intelligence, or a technology company trust and safety function with a case management component. • Experience in a globally distributed team with cross-regional collaboration. • Mastery of open source research and online investigative techniques. • Ability to build partnerships and work collaboratively and cross-functionally. • Creative and entrepreneurial mindset with a positive attitude and hunger for learning. • Willingness and ability to travel within the region as needed. • Demonstrated commitment to Airbnb’s core values.

🏖️ Benefits

• health insurance • retirement plans • paid time off • flexible work arrangements • professional development • bonuses • stock options • equipment allowances • wellness programs