Airbnb
B2C • eCommerce • Hospitality
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
Manager, Localization - Americas
Job not on LinkedIn
July 30
🗣️🇪🇸 Spanish Required
🗣️🇧🇷🇵🇹 Portuguese Required
Airbnb
B2C • eCommerce • Hospitality
Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.
đź“‹ Description
• Lead and motivate a team of Localization Managers, including team building, performance management, talent development, change management. • Provide linguistic and cultural expertise in developing strategy to drive international growth, collaborating with both central and local teams • Provide linguistic and cultural consultancy, localization advocacy, and influence other teams in order to deliver the best possible user experience • Proactively engage with stakeholders in the market for cultural insights and influence product changes • Understand challenges in the localization process and lead language quality improvement initiatives at the language and team level • Take ownership of the strategy to help achieve excellence in translation quality across all platforms • Partner with translation and QA vendors to monitor and improve quality output of Mexican Spanish and Brazilian Portuguese • Coordinate language feedback from both users and Airbnb employees • Develop and maintain linguistic and cultural standards and guidelines • Help with copywriting for content marketing initiatives • Proactively engage with internal and regional stakeholders to drive regional product initiatives • Understand and actively research the needs of Airbnb international users • Partner closely with the Language Lead to train vendor resources for optimized linguistic output • Work with Localization Program Managers and Linguistic QA Managers to ensure we ship top quality products internationally
🎯 Requirements
• 8+ years of experience managing language quality and localization programs at a strategic level • 1+ years of direct people management experience; experience managing international direct reports a plus • Fluency in English and native knowledge of either Spanish or Portuguese is a must • Proven experience in translation, localization and language quality management • Time management skills, ability to multitask, highly organized • Ability to show initiative and work independently, and drive initiatives at a strategic level • Passion for translations and languages • Experience using online translation software • Excellent presentation and communication skills • Experience in project/program management, partner/stakeholder management, with experience working across cross-functional teams and time-zones • Ability to manage multiple and diverse stakeholders across businesses and leadership levels with excellent communication/presentation skills
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