Process Strategy and Optimization Manager

🕒 March 4

🇺🇸 United States – Remote

💵 $129k - $152k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Drive large-scale, cross-functional initiatives that advance the strategic goals of Fraud and Safety Operations. • Lead programs that enhance user experience, reduce fraud and safety risks, and optimize operational efficiency. • Translate operational needs into product, policy, and system requirements. • Drive strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans. • Identify opportunities for process improvement and innovation. • Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains. • Lead cross-functional project teams to deliver initiatives on time and within budget. • Champion continuous improvement, fostering Lean and Agile principles through training, mentoring, and hands-on leadership of improvement projects. • Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization. • Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights.

🎯 Requirements

• Bachelor's or Master’s degree in Engineering, Science, or a related field (Engineering preferred). • 10+ years of experience in front- or back-office operations, with 6+ years in process improvement, transformation, or strategic program delivery. • Demonstrated success driving continuous improvement and operational optimization in complex, global organizations. • Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs. • Experience implementing quality assurance frameworks and process governance to maintain high operational standards. • Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment. • Strong organizational, project management, and stakeholder communication skills. • Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.

🏖️ Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.